Please note that we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at sales@edwardsnaturals.com. Note that you will have to pay for the return shipping. 

Contact us if you have any questions.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received your return, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at sales@edwardsnaturals.com.

Because of the nature of soap products and for safety and contamination concerns, refunds or exchanges are available within 14 days only if your order has not already been opened, damaged, and is in original packaging. If you require a refund or exchange prior to shipping, please contact us as soon as possible at sales@edwardsnaturals.com.

Orders cannot be canceled once they have been shipped and picked up by a shipping carrier.

Please keep in mind that scents may be perceived differently per person. We do our best to describe the scents based on the fragrance and essential oils that are used and descriptions given by the manufacturers.